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Help

Here are answers to some of the most common questions we receive. If you don't find an answer here, you are welcome to email info@upspringbaby.com

Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?


How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?

Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?

Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?

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